Customer Service Manager (m/f/x)

Wir, GG Group, sind eine internationale Unternehmensgruppe in Familienbesitz, die hochqualitative und technologisch anspruchsvolle Kabel und Leitungssysteme für die Energie- und Datenübertragung im Automotive- und Industrieumfeld entwickelt und herstellt. Wir arbeiten mit Leidenschaft, Inspiration und voller Energie, um die beste Lösung für unsere Kunden zu entwickeln und zu liefern, wo immer sie uns brauchen.
Starten Sie in einem dynamischen und flexiblen Arbeitsumfeld, das es Ihnen ermöglicht, Ihre Stärken einzubringen und zu erweitern!

Customer Service Manager (m/f/x) Poysdorf, AT

YOUR TASKS

* Manage and mentor the customer service team, fostering a culture of excellence and continuous improvement.
* Oversee customer inquiries, complaints, and feedback, ensuring timely and effective resolution.
* Build strong relationships with key customers to understand their needs and improve service delivery.
* Utilize SAP tools to streamline customer service processes and enhance operational efficiency.
* Analyze data from SAP to generate reports and insights, identifying trends and areas for improvement.
* Collaborate with IT and other departments to implement system enhancements that improve customer service operations.
* Monitor key performance indicators (KPIs) to assess team performance and customer satisfaction (OTD, OTIF, Customer satisfaction, etc.).
* Lead initiatives to enhance customer service policies and procedures.
* Stay updated on industry trends and best practices to drive innovation in customer service.
* Manage and oversee the entire S&OP process, ensuring timely execution of meetings and deliverables.
* Facilitate cross-functional collaboration between sales, operations, finance, and supply chain teams.
* Develop and implement robust demand forecasting methodologies to enhance accuracy.
* Analyze historical sales data and market trends to inform demand planning.

YOUR PROFILE

* Minimum of 5 years of experience in customer service management, with a focus on SAP solutions
* Completed business and/or technical training
* Strong knowledge of MS Office & SAP modules related to customer service (e.g., SD)
* Proven leadership and team management skills
* Excellent communication and interpersonal abilities
* Analytical mindset with a focus on data-driven decision-making
* Strong problem-solving skills and ability to work under pressure
* Experience in process mapping and optimization
* Familiarity with customer service metrics and reporting
* Business fluent in both English and German

OUR OFFER

* Independent and responsible work in a team
* International and owner-managed company that is expanding rapidly
* Varied, creative area of responsibility in an informal and open atmosphere
* Flexible working time model, mobile work and time off in lieu
* EAP - Employee Assistance Program (https://eap.world/eap-fuer-beschaefte/)
* Attractive training and development opportunities
* Regular cultural, sports and health offers
* We are required by law to state the minimum salary for this position. According to our collective agreement, this is Euro 3.251,09 (full-time basis). The actual salary depends on your qualifications and previous experience and will be agreed in a personal interview.

CONTACT

Jürgen Pristl
HR Business Partner
Laaer Str. 145, 2170 Poysdorf
+43 (0) 2552 2840 - 3265

JETZT BEWERBEN

Vienna Poysdorf Mikulov Breclav Pohorelice Sindelfingen Ingolstadt
Munich Torino Balti Shenyang San Juan del Rio Southfield SHANGHAI

All hiring decisions at GG are made by evaluating individual qualifications, position requirements and needs of the business without regard to race or ethnicity, religious affiliation, age, disability, HIV Status, sexual orientation, sex, gender identity and/or expression, marital or partnership status, past or present military service, family medical history or genetic information, family or parental status (including pregnancy), or any other status protected by the legislation or regulations in the locations where we operate. GG will not tolerate discrimination or harassment based on any of these characteristics.