Global Warranty Manager (m/f/d)

The ZKW Group specialises in innovative premium lighting systems and electronics, making it a global partner to the automotive industry. The headquarters in Wieselburg is globally networked with all locations in the areas of development and production. Our primary goal is to manufacture high-tech products of the highest quality and to jointly drive forward the development of innovative complete lighting systems.

Global Warranty Manager (m/f/d)

TASKS:

* Warranty Management:
* Driving reduction in overall ZKW-wide warranty cost
* Determining and introducing pro-active preventative warranty countermeasures into product, assembly processes and business systems
* Coordinating customer-specific warranty processing across multiple locations
* Developing and driving resolutions to complex claims
* Supporting sites in evaluating warranty agreements and negotiating with customers
* Contractual Involvement:
* Reviewing contract terms, focusing on warranty clauses
* Communicating and negotiating with customers at all levels in the management of normal and special warranty/field cases
* Assisting with reconciliations from RFQs and contract negotiations
* Participating in warranty-related contract discussions and ensuring cascaded reviews within the department
* Risk Management:
* Proactively addressing risks identified during ongoing warranty evaluations
* Initiating cross-location assessments and implementing measures for overarching warranty concerns
* Monitoring and Reporting:
* Regularly reviewing the Cost of Poor Quality (COPQ) status with QCMs of all locations
* Evaluating and visualizing warranty processing at a group level, broken down by location and customer
* Coordination, Collaboration and Communication:
* Coordinating with the Quality Control Managers (QCMs) of various sites to discuss ongoing warranty cases and negotiations
* Facilitating cross-site information exchange on warranty-related activities such as analyses, corrective actions, and measures
* Collaboration with ZKW functions including Technical, Legal, Sales and Insurance
* Audit Support:
* Supporting locations in audit preparations concerning warranty provisions

QUALIFICATIONS:

* Driving reduction in overall ZKW-wide warranty cost
* Determining and introducing pro-active preventative warranty countermeasures into product, assembly processes and business systems
* Coordinating customer-specific warranty processing across multiple locations
* Developing and driving resolutions to complex claims
* Supporting sites in evaluating warranty agreements and negotiating with customers

WE OFFER:

* Reviewing contract terms, focusing on warranty clauses
* Communicating and negotiating with customers at all levels in the management of normal and special warranty/field cases
* Assisting with reconciliations from RFQs and contract negotiations
* Participating in warranty-related contract discussions and ensuring cascaded reviews within the department

BEWERBEN SIE SICH JETZT UNTER ZKW.JOBS

zkw-group.com/datapolicy

ZKW Group GmbH Rottenhauser Straße 8 A-3250 Wieselburg +43 7416 505 0