IT Technical Support Analyst (m/f/x)

IT Technical Support Analyst (m/f/x)

Your role at Dynatrace

We are searching for a IT Support Analyst to join our Corporate IT Technical Support function based in Vienna. In this role, together with the IT Support team, you are the first point of contact for our employees (mostly Software Engineers) to enable their digital work life.

* You are the first contact person for our employees (mostly software engineers) to enable their digital work life at our location in Vienna
* Take over the initial triage of tickets, resolution, qualification and escalation of Incidents and Service Requests
* Be responsible for resolving client technology issues as well as executing local/regional projects as part of global programs such as the deployment of new client hardware and software technologies
* Install and provide top-notch equipment (high-performance notebooks, Macbooks,...) for our modern workplaces
* Understand and evaluate the needs of our employees and support IT training activities
* Support local events and be responsible for digital collaboration tools and meeting room equipment, such as Microsoft Surface Hub
* Coordinate external IT service providers
* Identify potential for improvement and collaborate with distributed IT teams
* Depending on your interests be part or lead several IT projects for continuous improvements

What will help you succeed

* Completed IT education and ideally first practical experience
* Knowledge of the Microsoft environment (OS, M365, Active Directory, etc.)
* Ability to troubleshoot and accurately diagnose IT-related issues
* Fluent in English and German
* Basic expertise in the infrastructure environment (network, etc.)
* ITIL Foundation Certification is a plus

Why you will love being a Dynatracer

* Aone-product software companycreating real value for the largest enterprises and millions of end customers globally, striving fora world where software works perfectly.
* Working with thelatest technologiesand at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
* A team that thinks outside the box welcomes unconventional ideas, andpushes boundaries.
* An environment that fosters innovation, enables creative collaboration, andallows you to grow.
* A globally unique andtailor-made career development programrecognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
* Atruly international mindsetwith Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
* A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

About Dynatrace

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU--your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

Apply now

* Full-time
* Hybrid
* Vienna, Austria
* IT
* 4.1 / 5 on glassdoor
* 4.6 / 5 on kununu